If you believe your claim has merit and you would like the claim to be reviewed, you have 90 days from the date you received your repudiation letter to make written representation to the Insurer, namely Guardrisk Insurance Company Limited regarding the decision to repudiate the claim:

Website        www.guardrisk.co.za 

Telephone    (011) 669 1000 

Address        PO Box 786015, Sandton, 2146

Email            [email protected] 

If you remain dissatisfied with the outcome of your representations made to the Insurer or of our internal complaints process, you have the right to lodge a complaint with the Short-Term Insurance Ombudsman (OSTI), whose contact details are as follows:

Website        www.osti.co.za 

E-mail           i[email protected]

Telephone    (011) 726 8900 

Fax                (011) 726 5501